In the early 90s I drove my Mazda not the dealership shop. The radiator fan relay had frozen and wouldn’t turn off when the car was turned off. I knew what the problem was but couldn’t find the relay, so I decided that it was a $15 part and a 5 mint job, so I’d go to the dealership as their tech old know exactly where it was. I requested the cooling fan relay to be replaced and handed over the keys. I saw the car pulled in and got nervous 30 minutes later… then an hour. Then an hour and a half. Finally a mechanic came out and said “Hi Mr. Granger. Just wanted to let you know that we found your problem!
When I was about 20, I spent one summer working for a very rich family who lived by Columbus Circle in NYC. For those of you unfamiliar with Manhattan, that is a very expensive area. The mom was a corporate attorney and the dad was VP at a fancy investment bank. They lived in a luxury apartment building on a high floor that had floor to ceiling windows with views of the entire city and the Hudson River. Their building had multiple rooftop lounges with flat screen TVs, a game room with 2 pool tables, ping pong, foosball, and more flat screens. It had a gym, kids playroom, garden, office lounges…the list goes on. These guys were rich af.
They had 2 kids, a baby girl and a 4 year old boy. Normally I was paid 18/hr to watch the baby all day and the boy when he got home from school. Over the summer, I got 20/hr for both of them all day. Hardly a valuable increase for double the work, but whatever. I was young and it was a good salary for a 20 year old so I just did the work anyway, even though the boy was very mean and poorly behaved due to a lack of attention from his constantly working parents. He would constantly hit and kick me, call me names, tell me he hated me, hit his sister, etc etc. For all his privilege, he was a very unhappy child.
Anyway, when school came back in session, it went back down to 18/hr. Kinda stingy but still, fine. One day, I came in on a weekend because they had a party to go to or something and I was watching both kids. When I asked for 20/hr, not only did they refuse, but they LET ME GO. No warning, no 2 weeks, no severance, nothing. This isn’t the worst story in here by far, but I was still astounded at how cheap these people were. Then, the mom had the audacity to text me later to tell me that they always paid me as much as they could and that I should have been more grateful! Bear in mind-this was a 5 hour shift. I was asking her for an extra $10! This b*tch spent at least $25 every morning ordering a Belgian waffle and an iced coffee for delivery (when she had waffles in her freezer and coffee in her cabinet). And she still had the nerve to act like she couldn’t afford an extra $10 for the woman raising her children. Her daughter called me Mommy.
Honestly I was being way too nice. It was perfectly reasonable for me to expect more money for more work. I did DOUBLE the work and asked you for a mere $10 extra. You spend more than that on your morning waffle, but won’t give it to someone who is helping raise your children? Refusing was your right, but to let me go last minute when I did nothing wrong and proceed to try to guilt me was very disrespectful. I needed that money for my rent. Thankfully I still live with my parents and they are understanding, but that might not have been the case.
The cooling fan relay was bad, so they are replacing it right now.” They then tried to charge me for 90 minutes of diagnosis. I asked or the shop manager who denied that they did anything wrong. I called for the dealership manager. When he arrived, the shop guys explained what they had done and he looked at me.., “so? What’s the problem?” I turned the work order around for him and point: “Customer requests the cooling fan relay to be replaced.” The manager grabbed a pen, crossed out the diagnosis charge and says “thank you for your business. We hope you return.” I paid for the part and the 15 minutes it took to replace it.